Model : KDL40XBR4
Product Features :
- 10 bit 16 9 Full HD 1080p Panel 1920x1080
- Motionflow with FHD 120 Hz high frame rate capability
- BRAVIA Engine PRO Live Color Creation system
- 1080p Inputs HDMI x3 YPbPr x2 PC
- Advanced Contrast Enhancer ACE
>> A Dice Roll
A lot of potential problems with this model We have had three various Sony products and none have lasted longer than a year and a half Our advice is to look elsewhere
>> Great when it works LOUSY Sony customer service
Be very careful I purchased both 46 and 40 XBR4 Great picture but chip sets in each TV have had to be replaced First chip set was within one year warranty Second chip set was one month out of warranty and Sony refused to honor warranty until multiple communications from dealer and from authorized repair facility at which point after 15 phone calls and two months they finally agreed to pay for 400 of a 600 repair Problems revolved around HDMI connections which we originally thought was a handshake issue Great product when it works but dreadful customer service suggesting buyer beware or at very least consider extended warranty
>> Buyer Beware
We purchased this television one year ago today It has not worked for two months We have spent endless hours with the Customer Service Dept on the phone The parts computer panel just went out on it for no reason They do not have the parts to fix the television They offered us a refurbished TV someone elses problem TV which we declined If you take the refurbished TV our warranty and extended warranty are null and void We wanted ours fixed Customer Service India I suppose lied numerous times regarding the delivery date of the parts We went from the Authorized Dealer will receive the part in 2 days to it is backordered until the end of February They offered us a brand new xbr6 television replacement for an additional 300 00 They said it would be here within two weeks No sight of that Sony Customer Service is the worst I have ever dealt with a bunch of liars If you get lucky and get a TV with no problems then you are good I advise against buying any Sony products I know I won t
