Model : KDL 40XBR6
Product Features :
- 16 9 Full HD 1080p Resolution 1920x1080p LCD Panel
- DMex compatible allows seamless feature upgrades
- BRAVIA Sync Enhanced HDMI CEC
- BRAVIA Engine fully digital video processor
- Advanced Contrast Enhancer circuit ACE
>> Warning
I purchased this t v in December 08 It worked great for just shy of one year and then it simply went dead no picture no sound only turns on and off If the t v still worked I d have no major complaints perhaps the greens and reds are a little off but I was able to mostly correct this with some customizing And the sound is excellent especially when compared to Samsung
Update I m now trying to get Sony to replace the t v It was repaired and delivered yesterday After watching it for about 5 minutes the same problem happened No picture no sound Needless to say the only thing that will satisfy me now is receiving a new t v
Here s the problem I contacted Sony 8 weeks ago to explain the difficulty we were having spent about 2 hours trying to fix it over the phone to no avail I suggested they give me approval to get it serviced but they insisted I wait for a USB software update in the mail 6 weeks later after 3 incorrect address delivery attempts and more customer service incompetence than you can possibly imagine I finally received the software update I had them overnight it And of course it didn t work
Next we move onto the service phase where I am now in a holding pattern I needed to get a repair breakdown and service estimate from the technician but he wouldn t give me one as he had no idea what was wrong with the t v No picture No sound Huh Only turn on/off Now I am waiting to talk to his manager to get some document I can fax back to Sony along with all the receipts in order for them to approve repair service
In summary our t v has not worked for well over a month I have wasted well over five hours talking to incompetent Sony representatives over the phone and I have little hope of having a working t v anytime soon Thankfully it is still under warranty by only one week I am hoping I have no problems with my other Sony equipment in the future In any case this will be my last Sony purchase
Comment
>> I LOVE my Sony but also was expremely impressed with service
I cannot say enough about this company The model I originally ordered was out of stock so they Up graded me to the newest model They called me and explained the situation and asked if I would mind I was extremely impressed with this and would recommend them to all The TV came on time and works great
Paying extra for a Bravia XBR was well worth it I thought the 40 might be too big for my bedroom couldn t see the old one from my bed but it s perfect
>> Sony Bravia loving it
I did a lot of research and then a lot of shopping for this product and am very satisfied with the picture and ease of use
As a non techno guy I was a bit concerned about how I would be able to hook it up with my dvd cable box and sound system but the instructions made this easy
No regrets on this big purchase
